Alipay Passport Verification Failed — How to Fix It

Last reviewed: 2026-09-08

Step-by-step fix

1. Turn VPN fully off (not paused)—payment and KYC often break with VPN.
2. Switch to hotel or home Wi‑Fi (not flaky airport captive portals).
3. Retake passport photos: full biodata page, even lighting, no fingers over MRZ.
4. Confirm the phone number on the account can receive OTP (home SIM with SMS, not data-only eSIM alone).
5. If still blocked: try a second card issuer, finish WeChat Pay, and use cash/card backups.